Privacy Policy

We may collect the following types of information:

Personal information you provide directly: When you contact us by phone, text message, or through our quote request form, you may provide your name, phone number, email address, vehicle information, vehicle location, service needed, preferred service date and time, and details about the problem you are experiencing.

Vehicle information: Information you share about your vehicle, such as year, make, model, approximate mileage, symptoms, warning lights, recent repairs, and the vehicle's location, is used to evaluate whether mobile service is appropriate.

Communication records: Records of the messages and calls you send to us, including the content of quote requests, may be retained for scheduling and service history purposes.

Website usage data: If website analytics are enabled, basic usage information such as pages visited, approximate location (based on IP address), device type, and browser type may be collected. Analytics provider: [ANALYTICS PROVIDER OR “NONE”].

We use the information we collect to:

Respond to your quote requests, service inquiries, and other messages.

Schedule, prepare for, and perform automotive services you request.

Communicate with you about appointments, vehicle findings, recommendations, and follow-up.

Maintain records related to services performed and vehicles serviced.

Improve our website and services.

Comply with applicable legal, regulatory, and record-keeping requirements.

We do not sell your personal information.

When you contact us by phone or text message, including through the quote request form, you agree to communicate with us about your vehicle and service needs.

Message and data rates may apply, depending on your mobile carrier and plan.

You may opt out of further text communication at any time by replying STOP or by telling us verbally or in writing that you no longer wish to receive text messages.

Please do not send sensitive personal information (such as Social Security numbers, financial account numbers, or government-issued ID numbers) by text message.

We may share information in limited circumstances, including:

With service providers who help us operate our business, such as scheduling, payment processing, communications, or website hosting tools, under agreements requiring them to protect your information.

As required to complete a requested service, such as ordering parts or coordinating with third parties when appropriate.

When required by law, regulation, legal process, or governmental request.

To protect our rights, safety, or property, or the rights, safety, or property of others.

We retain service records, communications, and related information for as long as reasonably necessary for business, legal, tax, warranty, and record-keeping purposes. When information is no longer needed, we may delete or anonymize it.

This website may use cookies or similar technologies for basic functionality and, if analytics are enabled, to understand website usage. You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

We take reasonable precautions to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of information sent to us electronically.

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can delete it.

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal and business record-keeping requirements. You may also decline to provide certain information, though this may limit our ability to provide services.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Please review this page periodically for updates.

If you have questions about this Privacy Policy or how we handle your information, contact Reno Mobile Mechanic:

Phone: [PHONE NUMBER]

Email: [EMAIL]